Business Crucial IT Consulting and Managed Services

The government authority located in Boulder, CO seeks a vendor to provide business-crucial IT consulting and managed services to support its internal IT team. The requested scope includes proactive remote monitoring, patch management, and maintenance for roughly 313 workstations and 26 co-managed servers, alongside a ticketing system accessible by five designated Town IT staff members. Additionally, the vendor must supply at least 25 hours per month of US-based system administration services, four monthly four-hour onsite critical maintenance visits, a weekly onsite check-in, standard technical support from 8 AM to 5 PM MST, and 24/7/365 emergency after-hours support with a 30-minute remote response time for critical issues. Eligibility is limited to onshore entities within the United States, with work performed offsite. Applicants must submit all questions no later than October 23, 2026. The contract term is for one year, and the buyer is looking for proposal submissions to determine the budget.