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Customer Service Training Service

Saskatchewan Government InsuranceSaskatchewan, CanadaDue Monday, November 16, 2026
Client
Saskatchewan Government Insurance
Solicitation No.
RFP-33-26
Posted
10/22/2026
Category
Subsistence, Education or Training Supplies and Services
Budget
Looking for Proposals
NAICS
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Set-aside
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Contact
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Description

AI Generated

The government authority located in Saskatchewan seeks a vendor to provide a comprehensive customer service training service for customer-facing employees across Saskatchewan, Alberta, British Columbia, Manitoba, and Ontario. The vendor must deliver adaptable, facilitator-led virtual classroom sessions using their own Microsoft Teams license, alongside instructor-led classroom sessions capped at one day or six hours. Training materials and delivery must follow adult-learning approaches, include all necessary physical and digital resources, and comply with Saskatchewan legislative accessibility standards. Only onshore Canadian organizations are eligible to submit proposals for this offsite work. Applicants can submit their responses digitally through email or online, and the buyer is currently looking for budget proposals. Interested vendors must submit all questions regarding the opportunity no later than November 9, 2026.

Key solicitation details

AI-extracted from RFP-33-26 Customer Service Training.docx. Confirm against the original documents before bidding.

Saskatchewan Government Insurance (SGI) is requesting proposals from qualified vendors for the provision of customer service training. The training solution must be suitable for a broad audience of customer-facing employees across multiple communication channels and agency locations. Eligibility is limited to onshore Canadian organizations.

Issued by
Saskatchewan Government Insurance
Issue Date of RFP
October 21, 2026
Deadline for Questions
November 9, 2026 at 5:00 PM CST
Deadline for Issuing Addenda
November 10, 2026
Submission Deadline
November 16, 2026 at 2:00 PM CST
How to submit
Electronic via Euna Procurement (formerly Bonfire)
Submission details
Proposals must be uploaded directly to the Euna Procurement system and prominently marked with the RFP title, RFP number, and proponent's legal name.
Contract term
Two (2) years with an option in favour of SGI to extend for up to three (3) additional one (1) year periods.
Place of performance
Work will be performed offsite across Saskatchewan, Alberta, British Columbia, Manitoba, and Ontario.

Scope of work

  • Facilitator-led virtual classroom training delivered online using Microsoft Teams
  • Instructor-led classroom sessions of no more than one day and six hours in duration
  • Participant materials, facilitator materials, digital resources, and post-training reinforcement tools

Minimum qualifications

  • Onshore (Canada Organization Only)
  • Must provide own Microsoft Teams license and required facilitation resources

Documents to include with the bid

  • Pricing Form (Appendix B)
  • Submission Form (Appendix D)

Verify important details

Document check

Confirm submission instructions and amendments with the issuing agency before responding.

1 available fileDocuments checked

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