Roane County Utility Billing Platform and Mobile Field Service Application

Roane County Purchasing DepartmentTennessee, USADue Thursday, November 5, 2026

Client: Roane County Purchasing Department
Solicitation No.: —
Posted: 10/23/2026
Category: Software, System and Application
Budget: Looking for Proposal
NAICS: —
Set-aside: —
Contact: —

Description

AI Generated

The Roane County Purchasing Department is seeking proposals for a comprehensive utility billing platform. The vendor must provide a centralized system maintaining single customer records shared across billing, field service, payments, service orders, and customer portals. Key functionality includes notes and alerts, deposit handling, flexible wastewater rate structures, adjustment workflows, billing and emergency notifications, and a mobile field service app with mapping and GIS capabilities. Implementation methodology managed by a named project manager serves as a major evaluation factor. Only onshore USA organizations are eligible to bid. All questions regarding specifications must be submitted no later than October 30, 2026. Sealed bids must be physically delivered to the Roane County Purchasing Department in Kingston, Tennessee, before the solicitation opening on November 5, 2026, at 2:00:00 p.m. Digital, email, or online submissions are also noted as acceptable response options. The contract term is for one year, with potential one-year renewal increments at Roane County's discretion.

Key solicitation details

AI-extracted from 2027-07-204 - Utility Billing Software.pdf. Confirm against the original documents before bidding.

Roane County is soliciting bids for a cloud-based utility billing platform and integrated mobile field service application. The vendor will provide software subscription, implementation, data conversion, training, customer portal, and ongoing support services. Bidding is open to responsive and responsible entities that meet all county and state licensing requirements.

Issued by: Roane County Purchasing Department
Questions due: no less than ninety-six (96) hours before the opening date
Solicitation Opening Date & Time: November 5, 2026, at 2:00:00 p.m.
How to submit: Sealed hard copy
Submission details: Delivered in a sealed envelope to Roane County Purchasing Department, 200 East Race Street, Suite 3, Kingston, Tennessee 37763. Envelope must show Company Name, Solicitation Name & Number, and Opening Date.
Contract term: One-year contract period with options to renew in one-year increments at the sole discretion of Roane County.
Place of performance: Roane County, Tennessee
Insurance and bonding: Coverage for Worker's Compensation Act, bodily injury, and property damage with an insurance provider rated Best's A or better, naming Roane County as an additional insured.

How proposals are evaluated

Five-year total cost of ownership (Section 14)

15%

Scope of work

Vendor-hosted cloud-based utility billing software platform
Mobile field service application compatible with iOS and Android devices
Customer self-service portal and interactive voice response system
Payment processing and point-of-sale functionality
Outsourced bill printing and mailing services
Data conversion from legacy system and test environment setup
Implementation services, project management, and gap analysis
Role-specific training and ongoing technical support

Minimum qualifications

In-state or out-of-state Tennessee business license as required by TCA
Current SOC 2 attestation or equivalent for hosted cloud service
Insurance provider with a Best's rating of A or better

Documents to include with the bid

Signed Invitation / Bid Form
Debarment and Suspension Certification Form
Completed Cost Proposal Form (Appendix C)
Certificate of Insurance naming Roane County as additional insured
Most recent SOC 2 report or summary under NDA

Verify important details

Document check

Confirm submission instructions and amendments with the issuing agency before responding.

1 available fileDocuments checked Oct 23, 2026

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