City of Albany Cloud-Hosted Paratransit Dispatch and Interactive Voice Response Software

The City of Albany, Oregon, is seeking qualified contractors to provide a production-ready, cloud-hosted paratransit scheduling, dispatch, and Interactive Voice Response (IVR) software system. The selected contractor must supply software user interfaces, an Android-compatible driver mobile application, fully integrated bilingual IVR services, system configuration, data migration, employee training, and ongoing technical support. The contract scope also includes disaster recovery, maintenance, cybersecurity, and continuous account management. Eligibility is limited to onshore, United States organizations. Contractors must submit questions via email to [email protected] no later than November 18, 2026. Proposals must be submitted electronically to the designated Bid Submittal Location by 2:00 p.m. Pacific Time on November 24, 2026. The initial contract term is five years, with an option to extend for up to five additional one-year terms.