NAVSUP Request for Information for Navy Civilian Human Resources Benefits Contact Center Services

NAVSUP Fleet Logistics Center Norfolk is conducting market research to assess industry capabilities for operating the Department of the Navy Civilian Human Resources Benefits Contact Center. The buyer requires a dedicated vendor to provide management, personnel, and offsite services, including inbound phone, email, chatbot, and callback support regarding federal benefits programs for current, separated, and prospective Navy civilian employees. The bid is set aside for onshore 8(a) USA organizations under NAICS code 561422. Interested parties must submit a capability statement of up to ten pages, an estimated Rough Order of Magnitude, active SAM registration details, and Facility Clearance Level verification. Submissions must reference N69199HRBCCFY272 and be emailed to Kristen Dunlow at [email protected] by 10:00 AM EST on November 2, 2026. The anticipated contract type is a single-award, firm-fixed-price commercial contract with a 12-month base period and four 12-month option years estimated to begin March 1, 2027.