Text Messaging System

The issuing agency is seeking a vendor to provide a comprehensive text messaging system to manage participant engagement and communication. The agency needs to solve the problem of manual outreach by implementing automated appointment reminders, missed appointment notifications, and real-time, two-way conversational text messaging. The system must also support targeted, real-time messaging to defined groups or sub-groups and deliver messages in both English and Spanish, with other languages being optional. The scope of work requires a web portal where users can view real-time text and voice responses. The chat texting capabilities must include auto-translate, clinic out-of-office auto-responses, and chat templates. The agency requires the system to send chat messages from current, local, and recognizable phone numbers that support sender identification. The requested solution must provide multiple levels of access, allowing administrators high-level control while granting agency and clinic-level users the autonomy to send messages and view results only for participants within their specific areas. The automated messaging services must encompass telephone, text messages, and emails. Additionally, the system must feature configurable user notification creation, tracking capabilities, and audit trails for user activities such as logins, message sends, contact edits, and exports. Eligible bidders must perform all work offsite within the United States. The agency is requesting budget proposals for a contract period of one year. Bidders must submit all questions no later than June 26, 2026, and the final response can be submitted digitally via email or online.