Ireland - Cloud-Hosted Business Information System

The Irish agency is seeking a cloud-hosted business information system delivered as a Software-as-a-Service or managed cloud solution. The agency requires a system that hosts, processes, maintains, stores, and backs up all personal data exclusively within the European Economic Area. The solution must solve the need for secure document and evidence management, role-based access control, and multi-factor authentication for administrative and external portal users. The scope of work covers the implementation of external-facing portals for applicants, registrants, recognised institutions, and approved training institutions. These external-facing portals and user interfaces must comply with Web Content Accessibility Guidelines 2.1 AA standards or higher. The agency also requires tamper-evident audit logging for data access, configuration changes, and user activity, alongside documented business continuity and disaster recovery capabilities with stated Recovery Time Objective and Recovery Point Objective commitments. Bidders must demonstrate the capability to migrate data from the existing registration system, which includes mapping, validation, test migration, reconciliation, and cutover planning. Eligibility is restricted to onshore organisations based in Ireland only. The performance of the work will take place offsite, and bidders may submit their responses digitally via email or online. The agency is looking for proposals to determine the budget, and specific key dates are not provided in the sourcing details.