Next Generation 911 Development and Independent Verification System

The agency is seeking a vendor to provide a next generation 911 development and independent verification system to the designated terminating network point of interconnection and to the Public Safety Answering Point. This system must operate twenty-four hours a day, seven days a week, three hundred sixty-five or three hundred sixty-six days a year. The terminating network represents the Public Safety Answering Points, including standalone configurations and those with a host-remote call handling equipment configuration. The scope of work requires the vendor to deliver solution documentation and record keeping. This documentation must include a customized migration plan and schedule, escalation procedures, circuit identification, and the identification of single points of failure. The performance of this work will occur offsite at the vendor's office location. Eligible bidders must be onshore organizations based solely in the United States. Bidders must possess five years of 911 call delivery experience, including multijurisdictional call delivery, delivery of over two million calls per year, and integration of multiple call handling equipment platforms. Bidders must also demonstrate experience with implementing at least one statewide ESInet and next generation 911 system project, integrating multiple telecommunication system providers, and working with multi-vendor solutions within a regional or statewide critical infrastructure system project. Additional eligibility requirements include five years of leading independent verification and validation on large multi-vendor regional or statewide technical projects. Bidders must have proven experience with telecommunications industry standards, such as next generation 911 i3 standards, and experience in multi-vendor testing and operational cutover plans. The agency also requires experience in cyber and physical security assessments, real-time incident detection and response for mission-critical systems, and formal change management processes. The agency is looking for proposals to determine the budget for this project. Bidders must submit all questions regarding this opportunity no later than July 8, 2026.