Cloud-Based Case Management System

The buyer requires a vendor to provide a cloud-based case management system to manage a Dynamics 365 and Microsoft Power Apps front-end system with a Microsoft Dataverse database. The requested scope includes training via PowerPoint presentations, hands-on sandbox training, and handouts. The vendor must also supply help desk support using a virtual Jira ticketing system, alongside software enhancements that encompass project management, project support, business analysis, design, and architectural components. Additional requirements involve solution configurability, customization preferences, adherence to enterprise-wide state data exchange and file transfer standards, and authentication and identity capabilities. Only USA organizations operating onshore are eligible to apply, and the vendor will perform all work offsite. The buyer seeks proposals to establish the budget. Key dates include a virtual pre-bid conference on August 26, 2026, and a deadline to submit all questions by August 27, 2026.