RFI for Eligibility Assistance Program Services

FloridaFlorida, USADue Thursday, October 15, 2026

Client: Florida
RFP Number: EXTRA-75006
Posted: —
Category: Professional, Consulting, Administrative or Management Support Services
Budget: Looking for Proposal
NAICS: —
Set-aside: —
Contact: —

Description

AI Generated

The Florida government authority seeks information regarding an Eligibility Assistance Program to provide information, referral, and navigation services for persons with disabilities seeking Medicaid eligibility and community-based services. The scope encompasses call centre operations, online access capabilities, communication methods, contact and case management platforms, data collection and analysis, and oversight reporting tools. Work performance will occur offsite. The buyer limits eligibility to USA organizations located onshore. The buyer requests proposals to establish the budget. Vendors must submit all questions no later than September 01, 2026.

Key solicitation details

AI-extracted from Eligibility Assistance Program.pdf. Confirm against the original documents before bidding.

The Florida Department of Children and Families is seeking information regarding available services, capabilities, and approaches for operating an Eligibility Assistance Program. The program provides information, referral, and navigation services to persons with disabilities seeking Medicaid eligibility and other community-based services. This Request for Information is for planning purposes only to assist in future procurement activities.

Issued by: Florida Department of Children and Families
Release of RFI: 08/19/2026
Submission of Questions: 09/01/2026 1:00 pm Eastern Time
Department’s Response to Questions: 09/15/2026
Responses Due: 09/29/2026 1:00 pm Eastern Time
Presentations, if applicable: TBD TBD
How to submit: Electronic via email
Submission details: Submitted electronically in PDF format via email, organized into Tab 1 (Introduction), Tab 2 (Details), and Tab 3 (Additional Information).
Place of performance: Florida

Scope of work

Information, referral, and navigation services to persons with disabilities
Call center operations, including staffing, capacity, and quality assurance
Online access capabilities such as web intake, scheduling, and chat
Communication methods including telephone, email, text, video, and web platforms
Contact management, case management, and case tracking capabilities
Data collection, validation, analysis, and reporting methods

Minimum qualifications

Must be a tax-exempt organization incorporated in Florida and in good standing with the Florida Division of Corporations
Must have at least twenty (20) years of experience operating local or regional programs providing services to persons with disabilities
Must be capable of operating call center and online access points

Documents to include with the bid

Cover Letter with Respondent name, primary contact, RFI reference, and organization summary
Tab 1: Introduction
Tab 2: Details
Tab 3: Additional Information
Written statement and redacted copy if asserting trade secret or confidential information

Verify important details

Document check

Confirm submission instructions and amendments with the issuing agency before responding.

1 available fileDocuments checked Aug 25, 2026