RFI for Contact Centre as a Service

The buyer seeks a vendor to deliver an enterprise cloud-based Contact Centre as a Service solution. The required scope encompasses the platform, telephony, digital communication channels, implementation, configuration, integrations, training, reporting, security, support, and ongoing service management. The buyer intends to modernize and consolidate its contact centre services, boost operational efficiency, and improve the overall experience through a secure, scalable, resilient, and flexible platform. Only Canadian onshore organizations are eligible to participate in this opportunity, and the vendor will perform all work offsite. Bidders can submit their responses digitally through email or online. The buyer is currently looking for proposals to determine the budget, and the main request for proposals document is not available on the buyer's website.