Protective Software Portfolio Assessment Service

The buyer requires a vendor to deliver a protective software portfolio assessment service. The vendor must evaluate the Protective Services software environment, validate business and technical requirements, determine modernization options, and recommend an implementation roadmap with software solutions. The scope includes analyzing related enterprise systems, business processes, data flows, integrations, support models, controls, security postures, municipal records obligations, and total ownership costs across licensing, hosting, and staff time. The vendor must map software tools, assess data quality, evaluate system connectivity—including Microsoft 365, GIS, Finance, CityWorks, and Click N Fix—and highlight risks. The buyer emphasizes integrated, secure, scalable platforms supporting the public safety service lifecycle. Only Canadian organizations operating onshore qualify for this opportunity. The vendor will perform all work offsite and can submit digital responses via email or online. The buyer requests proposals to establish the budget. Bidders must submit all questions no later than September 4, 2026.