ServiceNow Enterprise Platform Implementation and Managed Adoption Services

The buyer requires a contractor to provide ServiceNow enterprise platform implementation and managed adoption services for a strategic transformation program. The requested scope includes implementation, integration, configuration, migration, organizational change management, training, and post-production support services. The contractor must manage all implementation activities, establishing program governance, scheduling, resource management, risk management, quality assurance, and multi-workstream coordination. The work aims to achieve enterprise transformation, operational excellence, and AI enablement, including the responsible implementation of Now Assist. To eligible for this project, the contractor must perform all work onshore within the USA, and the buyer specifies offsite work performance. The resulting contract period lasts for one year. The buyer accepts digital responses via email or online, and bidders must submit all questions no later than August 31, 2026. The buyer seeks proposals to establish the budget.