Technical Support Services

The government authority in Fremont, CA needs a USA-based vendor to provide offsite technical support services for its audio-visual (AV) and IT systems during city council and planning commission meetings. The scope requires the vendor to conduct pre-meeting system testing, provide real-time meeting technical support, manage presentation content, operate video and recording systems, monitor closed captioning, and troubleshoot post-meeting issues. Additionally, the vendor must record audio and video to comply with public record requirements and ensure recordings are archived and indexed for the City Clerk. The buyer requires digital responses via email or online and seeks proposal-based pricing for a three-year contract period. Eligible bidders must be onshore USA organizations. The buyer will hold a pre-bid meeting on August 28, 2026, and sets the deadline for all questions as September 7, 2026.