VoIP Phone System

The buyer requires a vendor to provide a VoIP phone system with softphone capability, a mobile app, desktop phone access at no additional charge, and 24x7x365 local support. The requested scope includes unlimited calling in the United States and Canada, voice calls, caller ID, call forwarding, call transfer, call routing, three-way calling, conference calling, voicemail with email notifications, and voicemail transcription to text or email. The system must integrate with the existing overhead paging system. The solution must also allow command staff to view call history for any onsite VoIP phone and enable selected users to set up or change rapid dials and call handling. Only onshore USA organizations may bid, and the vendor will perform the work offsite. The buyer seeks budget proposals and accepts digital submissions via email or online. Bidders must submit all questions by August 27, 2026, and attend a mandatory pre-bid meeting on September 3, 2026.