Tax System Modernization Service

The agency requires a vendor to provide a comprehensive tax system modernization service. The buyer needs a solution that supports authentication via Single Sign-On and Multi-Factor Authentication, offers a self-serve database for authorized users, and features role-based configurable interfaces, alerts, and data visibility. Requested scope items include multi-criteria account searches, report exports, dispute management workflows, and municipal special tax handling. The vendor must deliver end-to-end annual property and business tax billing capabilities, complete with calculation, batch processing, and suspense billing for incomplete assessment data. Additionally, the system must process financial account changes, manage exception handling for incomplete records, auto-generate notifications, maintain detailed audit trails, and integrate directly with corporate payment processing systems. The source text provides no facts regarding eligibility, evaluation criteria, budget, or key dates.