RFI for Cloud-Hosted Ticketing and Reservations Solution

The buyer seeks information to understand vendor capabilities and validate requirements for a modern, scalable, cloud-hosted ticketing and reservation management system for a multi-route ferry operation. The requested scope includes replacing or integrating with existing terminal platforms, supporting mobile-responsive web sales, handling call center operations, managing physical and digital revalue card lifecycles, and enabling terminal point-of-sale activities. The solution must provide secure PCI-compliant phone payment capture, comprehensive individual and business account management, and integration with a customer relationship management platform for unified customer records, case management, and outbound communications. Only onshore USA organizations are eligible to participate, and performance of the work will be offsite. The buyer is currently looking for proposals, though specific budget details and evaluation criteria are not provided. Bidders must submit all questions no later than September 11, 2026.