Co-Managed Information Technology and Cybersecurity Services

The government authority in McMinnville, OR seeks a USA-based vendor to provide co-managed information technology and cybersecurity services through a mix of onsite and offsite performance. The scope includes providing Tier 1, 2, and 3 technical support, remote troubleshooting, hardware and software support, user administration, Microsoft 365 support, peripheral and mobile device support, onboarding, offboarding, workstation deployment, escalation support, after-hours emergency support, and incident documentation. The provider must manage Windows endpoints and servers, Microsoft 365, Microsoft Entra ID/Azure Active Directory, Group Policy, and virtualization infrastructure. Additionally, the vendor must furnish CrowdStrike licensing featuring continuous 24/7/365 monitoring and escalation without creating unreasonable vendor lock-in. Because the buyer processes Criminal Justice Information, the provider must maintain sufficient CJIS-qualified personnel to meet service levels. The vendor must also assess and support backup and disaster recovery capabilities. The buyer requests proposals to establish the budget. Bidders may submit responses digitally via email or online, and bidders must submit all questions no later than September 4, 2026.