Help Desk Technician Services

The buyer seeks a vendor to provide help desk technician services. The required scope includes monitoring the help desk support queue by answering calls, chats, and emails, troubleshooting issues, resolving routine problems or escalating requests to tier II support, and documenting reported issues in a call tracking system. Additionally, the vendor must assist the system administrator with hardware tracking and maintenance, document components, replace defective hardware, set up and distribute equipment, install software, coordinate hardware repair shipments, and install special desktop/laptop configurations and image deployments. The buyer restricts eligibility to onshore vendors located in the USA only. The vendor must perform all work onsite. The buyer accepts digital submission responses via email or online and requests a proposal to determine the budget. The buyer notes that this source description represents a job posting rather than a Request for Proposals.