IT Services for Ongoing Maintenance and Support of Endpoint Devices

The government authority in Honolulu, Hawaii requires an onshore USA organization to provide offsite IT services for the ongoing maintenance and support of endpoint devices over a one-year contract period. The selected vendor must deliver on-call or weekly troubleshooting and general maintenance support. Required services include installing and configuring new endpoint devices that meet agency secure network standards, software and hardware installations, operating system upgrades, and printer, scanner, and camera configurations. The contractor must also manage wired and wireless networks, internet connectivity, automated data backups, data and failed hard drive recovery, and system file errors. Additionally, the buyer requires network monitoring, file and printer sharing support, emergency IT assistance, network mapping, and license compliance maintenance to ensure a stable endpoint network environment. The buyer is looking for proposals to determine the project budget.