Click and Fix Comprehensive Software Solution

The buyer needs a comprehensive click and fix software solution that enables the public to report transportation system problems, such as traffic signal timing, potholes, damaged signs, and litter cleanup. The system must incorporate GIS data to identify road jurisdictions, notify users when issues fall outside the agency's jurisdiction, and direct them to the correct authority. Additionally, the software must provide automatic management features, including automatically assigning requests by category or location and generating automatic responses for specific request types. The buyer requires an intuitive, mobile-responsive software design that functions seamlessly across smartphones and tablets. The buyer limits eligibility to USA organizations and specifies that contractors will perform the work offsite. Vendors must submit proposals without a specified budget, as the buyer is looking for proposals. Bidders must submit all questions no later than September 14, 2026.