Live Agent Visual Interpretation Software

The buyer requires a vendor to provide live agent visual interpretation software that delivers real-time visual interpretation and navigation support for blind and low-vision riders in rapid-transit environments. The requested scope includes implementing an accessible software-based service for native iOS and Android smartphones, configuring transit-related administrative controls, functioning in indoor and outdoor environments without dedicated physical infrastructure, and providing ongoing technical support, incident management, and reporting via a dashboard or portal. Eligible bidders are limited to onshore USA organizations, and the work will be performed offsite. Applicants must submit questions no later than November 3, 2026, and digital proposal responses may be submitted via email or online. The buyer seeks budget proposals for a contract term of three years.