Managed IT Provider Services

The Housing Authority of Fulton County, Georgia issues Request for Proposals RFP2608-01 seeking a Managed IT Services Provider to secure comprehensive IT support, cybersecurity, cloud management, and compliance oversight for its headquarters operations. The required scope includes offsite work delivering remote and on-site Tier 1, 2, and 3 helpdesk support from 8:00 a.m. to 5:30 p.m. Eastern Time, Monday through Friday, excluding HAFC-observed holidays. Additionally, the provider must maintain an after-hours escalation process, supply 24/7 support for critical incidents, and deploy dedicated, high-priority technical personnel on-site at headquarters to facilitate all regular and special called Board of Commissioners meetings. Eligibility requires an onshore USA organization. Bidders can submit responses digitally via email or online, and HAFC seeks proposal pricing as it requests proposals for the budget. The authority issued the solicitation on Monday, August 31, 2026, and proposals are due by 5:00 PM ET on Tuesday, September 15, 2026.