Cloud-Based Unified Communications as a Service Phone Solution

The city requires a fully hosted, cloud-based Unified Communications as a Service (UCaaS) phone solution. The buyer expects the vendor to deliver a complete end-to-end service comprising network assessment, solution design, licensing, configuration, implementation, phone number porting, endpoints, training, testing, cutover, documentation, support, maintenance, and coordination with existing technology partners. Additional required capabilities include softphone, browser, and mobile applications, Microsoft 365/Entra ID integration, E911 configuration, auto attendants and call flows for 10 to 15 departments, and compliance with cybersecurity, privacy, and law-enforcement standards. Device options must span hard desk phones, common area phones, conference phones, and Microsoft Teams integration. To remain eligible, bidders must be an onshore, USA-only organization. The selected vendor will perform the work offsite. The buyer requires mandatory attendance at a pre-bid meeting scheduled for September 9, 2026. The budget status indicates that the buyer is currently looking for proposals.