Cloud-Based Student Support Virtual Assistant and Service Automation Platform

The buyer requires an artificial intelligence (AI) powered, cloud-based student support virtual assistant and service automation platform. The requested scope includes providing software licensing, implementation, configuration, integration, project management, testing, knowledge transfer, training, and ongoing support. The solution must deliver a single entry point for support, AI-powered self-service assistance, live agent escalation, automated ticket creation and routing, authorized system integrations, and content lifecycle management. Additionally, the platform must assist with various student support functions while providing robust data protection controls, AI governance, safeguards against unauthorized data usage, and support performance insights. Eligible bidders must be an onshore USA organization. The buyer specifies that performance of the work will occur offsite. The buyer is looking for proposals to establish the budget.