AI Automation, Resident Communication and Operational Support Services

The buyer requires a USA-based vendor to provide AI automation, resident communication, and operational support services for a one-year contract period. The selected vendor must deliver offsite services encompassing approved inbound and outbound voice, SMS, email, and chat workflows for public housing, housing choice voucher, and maintenance operations. Additionally, the vendor must receive and categorize resident maintenance requests, capturing necessary details such as resident identity, unit, problem description, urgency, and callback information. The vendor must then transmit complete ticket information to an approved CRM, ticketing environment, email/SMS workflow, or web system using APIs, webhooks, secure file exchanges, or other documented methods. Bidders must submit all questions no later than September 21, 2026. The buyer seeks proposal submissions and accepts digital responses via email or online.