Computer Aided Dispatch System Software and Implementation Services

The buyer requires a vendor to provide computer-aided dispatch (CAD) system software and implementation services to replace an end-of-life legacy platform. The buyer needs a cloud-ready system for uninterrupted 24/7/365 dispatch operations that includes records management system (RMS), jail management, and property and evidence management capabilities. The requested scope includes improving real-time mapping, AVL, and GIS reliability, alongside specific functional requirements such as automatic E9-1-1 data linking, adjustable interface fields and fonts, time-stamping, and event queue management. To participate, bidders must be an onshore USA organization, and performance of the work will occur offsite. Interested vendors must submit proposals digitally via email or online, though no specific budget amount is stated. Key dates include a pre-bid teleconference on September 17, 2026, and a deadline for all questions on September 24, 2026.