E911 Community Engagement Solution

The buyer requires an E911 Community Engagement Solution software. The requested scope includes utilizing Computer Aided Dispatch data and agency-defined parameters to automatically send post-call surveys via text message to 911 callers. This solution must automate survey initiation, sending, and collection based on preset department criteria to process a volume of approximately 720,000 annual calls for service. Furthermore, the software must transform raw data into structured reporting and analysis, remain ADA compliant, and provide system management abilities for administrators. To qualify for this opportunity, the bidder must be an onshore USA organization. The buyer requires offsite performance of all work and currently seeks proposals to establish the budget. The buyer sets a key date requiring bidders to submit all questions no later than September 18, 2026.