Cloud based Enterprise IT Service Management and Helpdesk System

Columbus State University is soliciting proposals for a cloud-hosted Enterprise IT Service Management and Helpdesk System to consolidate service requests, work orders, asset management, and reporting across multiple departments. The requested scope includes software licensing, implementation, configuration, data migration, training, support, and maintenance for approximately 12,000 users, along with integrations for Microsoft 365, Microsoft Entra ID, Intune, Teams, Exchange Online, and PeopleSoft Finance. The project carries an initial contract term of one year, and work must be performed offsite. Only USA-based organizations are eligible to bid. Applicants must submit their final cost and technical proposals, including the mandatory Cost Worksheet, CSU Ticket System Requirements Worksheet, Department of Audits Immigration and Security Form, and any red-lined contract exceptions, directly through the Sourcing Tool accessed via the Georgia Procurement Registry. Suppliers must submit pricing details, while the provided text does not state specific budget limits, application deadlines, evaluation criteria, or question submission dates.