Live Answering, Dispatching and Work Order Entry Services

The buyer requires a vendor to provide multilingual, live answering, dispatching, and work order entry services 24 hours per day, seven days per week, 365 days per year for residents in 5,750 public housing units. The vendor must manage approximately 16,000 to 18,000 call minutes per month to process roughly 3,200 work orders, predominantly in English and Spanish, while providing language interpretive assistance for other languages. The scope includes receiving, entering, and immediately dispatching after-hours emergency calls to on-call staff. Eligibility is restricted to USA-based onshore organizations, and the work must be performed offsite. Vendors can submit proposals digitally via email or online, and the contract period is one year. Questions must be submitted no later than October 27, 2026.