Philadelphia Gas Works Strategic Customer Communications Campaign Support Services
- Client
- Philadelphia Gas Works
- Solicitation No.
- 36022
- Posted
- 10/23/2026
- Category
- Marketing and Branding
- Budget
- Looking for Proposal
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedPhiladelphia Gas Works is issuing a Request for Proposals seeking strategic customer communications campaign support services. The selected contractor will handle visual design, copywriting, prepress production, and printing and fulfillment across various media formats including letters, postcards, posters, web banners, and social media graphics. The project requires onshore performance in the United States over a two-year contract term. All questions regarding the RFP must be submitted by November 2, 2026, and a mandatory pre-bid telephone conference will occur on November 12, 2026. Proposals must be submitted digitally via email or online with required tabs covering transmittal details, scope of work, pricing, proposer information, and insurance documentation. Evaluation and budget specifics are provided upon proposal review.
Key solicitation details
AI-extracted from RFP 36022 Strategic Customer Communications Campaign Support.pdf. Confirm against the original documents before bidding.
Philadelphia Gas Works is soliciting proposals for end-to-end customer communications support services including design, copywriting, production, and printing fulfillment. Proposals will be evaluated on demonstrated experience, service scope and value, and financial proposal. Eligible respondents must attend a mandatory conference and submit proposals electronically.
- Issued by
- Philadelphia Gas Works
- Issue Date of the RFP
- October 22, 2026
- Questions due
- November 2, 2026 by 2 p.m.
- Mandatory Telephone Conference
- November 12, 2026, 10:30 a.m.
- Procureware registration deadline
- Not later than 3 business days before Proposal Submission Due Date
- Proposals due
- November 20, 2026, 2:00 p.m. Eastern Time
- Contract Start
- As soon as possible after proposer selection and contract negotiation
- How to submit
- Electronic via pgw.procureware.com
- Submission details
- Submitted via pgw.procureware.com as a searchable PDF readable by Adobe Reader 7.0 or higher. Emailed proposals will not be accepted.
- Contract term
- Two years
- Place of performance
- Onsite
- Insurance and bonding
- Workers Compensation statutory; General Liability $1,000,000; Auto Liability $1,000,000 CSL; Excess Liability $2,000,000; Errors & Omissions/Cyber $2,000,000; Fidelity/Crime $1,000,000.
How proposals are evaluated
| Superior ability or capacity to meet particular requirements set forth in this RFP | |
| Superior prior experience of Proposer and staff | |
| Lower cost | |
| Anticipated long-term cost effectiveness | |
| Meets prequalification requirements |
Scope of work
- Development of visual templates and campaign-specific creative consistent with brand guidelines
- Drafting clear, compliant, and audience-appropriate messaging supporting multiple tones
- Prepress management, proofing cycles, and file preparation for print-ready accuracy
- Printing and fulfillment coordination ranging from small batches to large-scale campaigns
- Design and production of postcards, mailers, and letters
- Design and production of posters, web banners, and leave-behinds
- Creation of email campaign graphics, social media graphics, and toolkits
- Details on the utilization of artificial intelligence technology to provide services
Minimum qualifications
- Attendance at the Mandatory Telephone Conference
- Valid commercial activity license issued by City of Philadelphia Department of Licenses and Inspections
- Demonstrated successful experience in customer communications campaigns
- Pre-employment screening for all participating personnel
Documents to include with the bid
- Tab 1 Transmittal letter
- Tab 2 Scope of Work, work plan, procedure and timeline
- Tab 3 Proposal Pricing
- Tab 4 Completed Section 4 Proposer Information
- Tab 5 Qualifications and Experience Q&A (Attachment B) and staff resumes
- Tab 6 Prior Work Examples (Attachment C)
- Tab 7 Completed Attachment D Required 17-1400 Disclosure Form
- Attachment I Demographic Survey (optional)
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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