RFI for Enterprise Case Management Platform

The buyer seeks an enterprise case management platform to support university operations across student services, academic operations, financial inquiries, human resources, compliance, and technology services. The platform must handle cases from various intake channels, offer a unified case lifecycle framework, and include a customizable customer portal for self-service. It requires configurable workflows, integrated communication capabilities, document management, and secure integration with institutional and third-party systems. The buyer also desires AI-assisted capabilities. Eligibility is restricted to onshore (USA) organizations. The work will be performed offsite. The buyer is looking for proposals. All questions must be submitted no later than August 14, 2026. Responses can be submitted digitally via email or online.