Operations Management and Tracking Software

The agency seeks a vendor to provide, implement, host, and support an operations management and tracking software platform. The vendor must deliver a platform compatible with the agency's field operations, featuring real-time analytics, location intelligence, service request management, a CRM directory, asset management, case management, and a mobile application with offline capabilities. The vendor must provide training, technical support—including evenings, weekends, and holidays—role-based access controls, and detailed data security practices. Only onshore USA organizations are eligible for this opportunity. The selected vendor will perform the contract work offsite over a three-year period. The agency is looking for proposals to establish the budget. Bidders can submit responses digitally via email or online, and all questions must be submitted no later than August 21, 2026.