Cloud Based Phone System

The buyer requires a vendor to provide a cloud-based phone system to replace an existing on-premises virtual system serving approximately 1,200 on-premises and remote users. The requested scope includes voice services such as IP telephony, SIP trunking, hosted IP PBX, and conferencing, as well as unified communications encompassing voice and video conferencing, instant messaging and presence, collaboration tools, network fax service, SMS texting, and API and program integrations. Additionally, the vendor must deliver monitoring, analytics, security, access control, call center customer support, and a local tech support representative. Eligible bidders must be a USA-only onshore organization, and the vendor will perform the work offsite at its own premises. The buyer seeks proposals to determine the budget. Bidders must submit all questions no later than August 31, 2026.