Phone System Upgrade Services

Waypoint Centre for Mental Health Care requires information regarding modern enterprise phone system solutions available in the Ontario healthcare market. Waypoint seeks market-proven approaches from qualified telecommunications, unified communications, call centre, emergency communications, and managed service providers for phone system upgrade services. Vendors may describe recommended solutions and alternative cloud, hosted, hybrid, on-premises, co-managed, or fully managed service models. This Request for Information serves as an informal market-sounding exercise and does not commit Waypoint to procure services or pre-qualify vendors. Waypoint restricts eligibility to onshore Canadian organizations. Performance of the work will occur offsite. Waypoint currently seeks proposals to establish a budget. Vendors must submit questions online or by email by September 1, 2026, at 11:59:00 PM EDT. Waypoint accepts digital response submissions via email or online until the closing date on September 15, 2026, at 2:00:00 PM EDT. Waypoint provides no specific evaluation criteria in the source text.