Case Management Enterprise Solution

The buyer requires a modern, fully supported case management enterprise system (CMES) to replace, consolidate, and standardize existing legacy systems and manual processes used by its social services division. The buyer expects the solution to deliver comprehensive, end-to-end case lifecycle management capabilities, including client intake with clinical and non-clinical case types, eligibility determination, assessments, case tracking, service delivery documentation, financial and funding-source management, reporting, compliance oversight, and centralized system administration. Additionally, the solution must support multiple programs and funding streams within a single enterprise environment while ensuring data integrity, security, scalability, and compliance. The buyer restricts eligibility to US organizations performing the work offsite. Bidders may submit responses digitally via email or online, and the buyer seeks proposals regarding the budget. The contract period spans five years. Bidders must submit all questions no later than September 1, 2026.