Violation and Municipal Ticket Information System

The buyer requires a vendor to supply, configure, and deploy a secure, scalable violation and municipal ticket information system. The requested scope covers managing the full lifecycle of processes—including issuance, tracking, disputes, and resolutions—while supporting configurable workflows, configurable business rules, escalation tracking, and two distinct enforcement models. Additionally, the solution must integrate with the corporation's existing systems, ensure data confidentiality, integrity, and availability, adhere to retention and disposal practices, and manage security or privacy incidents. To remain eligible, vendors must perform all work offsite onshore within Canada. Vendors must also register on the Issuing Authority website to download the unwatermarked Request for Proposals document. Bidders can submit responses digitally by email or online. The buyer seeks proposals to establish the budget, and the source text outlines no specific key dates or evaluation criteria.