Cloud-Based Enterprise Service Management System

The buyer requires a vendor to provide, customize, and configure an integrated, cloud-based enterprise service management system to deliver improved services. The scope includes configuring and implementing incident and service request management, asset management, change enablement, knowledge management, and user experience enhancements. Additionally, the vendor must perform customization, apply buyer branding, provide APIs for buyer systems, and migrate current Footprints data from either instance into the new application. Work will occur offsite. Eligibility restricts participation to onshore USA organizations only. The buyer seeks proposals for the budget, and the contract period spans five years. Interested bidders must attend a pre-proposal conference on September 10, 2026, and submit all questions no later than September 17, 2026.