Transit Ambassador Program Service

The buyer requires a transit ambassador program service to improve rider confidence, safety, customer experience, service reliability, and compassionate engagement. The selected vendor must deploy a visible, non-law-enforcement presence at designated facilities, routes, stops, and vehicles to deliver customer navigation, de-escalation, code-of-conduct education, youth engagement, and outreach. Key tasks include providing multilingual support, performing voluntary wellness checks, connecting riders with unmet needs to community resources, supporting agency operations, and reporting incidents through approved tools. The resulting contract will cover a one-year period, with performance taking place both onsite and offsite. To qualify, bidders must operate onshore within the United States only. The buyer seeks proposal-based pricing and has not disclosed a fixed budget or specific evaluation criteria. Important procurement dates include a non-mandatory pre-bid meeting on September 8, 2026, and a final deadline for submitting questions on September 10, 2026.