Transit Ambassador Program Service

TennesseeTennessee, USADue Tuesday, October 6, 2026

Client: Tennessee
RFP Number: MRB-56978
Posted: —
Category: Marketing and Branding
Budget: Looking for Proposal
NAICS: —
Set-aside: —
Contact: —

Description

AI Generated

The buyer requires a transit ambassador program service to improve rider confidence, safety, customer experience, service reliability, and compassionate engagement. The selected vendor must deploy a visible, non-law-enforcement presence at designated facilities, routes, stops, and vehicles to deliver customer navigation, de-escalation, code-of-conduct education, youth engagement, and outreach. Key tasks include providing multilingual support, performing voluntary wellness checks, connecting riders with unmet needs to community resources, supporting agency operations, and reporting incidents through approved tools. The resulting contract will cover a one-year period, with performance taking place both onsite and offsite. To qualify, bidders must operate onshore within the United States only. The buyer seeks proposal-based pricing and has not disclosed a fixed budget or specific evaluation criteria. Important procurement dates include a non-mandatory pre-bid meeting on September 8, 2026, and a final deadline for submitting questions on September 10, 2026.

Key solicitation details

AI-extracted from Tennessee_State_Clauses.docx. Confirm against the original documents before bidding.

The buyer is seeking a vendor to provide a Transit Ambassador Program Service to enhance rider confidence, transit safety, customer experience, and compassionate engagement. The service includes customer navigation, de-escalation, and structured outreach at agency-designated facilities, routes, stops, and vehicles. Vendors eligible to bid must operate onshore (USA Only).

Issued by: State of Tennessee, Department of Transportation
Pre-bid meeting: September 8, 2026
Questions due: September 10, 2026
Contract term: one year
Place of performance: Offsite and Onsite
Funding: State of Tennessee, Department of Transportation grant contract; 31 U.S.C. § 1352; U.S. Office of Management and Budget’s Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards

Scope of work

Customer and service navigation, wayfinding, fare, transfer, and accessibility assistance
Support for riders with limited English proficiency, including Spanish and Kurdish capacity
Respectful outreach and voluntary wellness checks for individuals with unmet needs
Warm handoffs and connection of riders to appropriate community resources
Youth engagement and coordination with agency staff and community partners
De-escalation and supportive code-of-conduct education
Operator and end-of-line check-ins when operationally feasible
Documentation and reporting of interactions, referrals, safety, facility, and service issues

Minimum qualifications

Onshore (USA Only)

Documents to include with the bid

Standard Form-LLL, Disclosure of Lobbying Activities (if applicable)

Verify important details

Document check

Confirm submission instructions and amendments with the issuing agency before responding.

3 available filesDocuments checked Sep 3, 2026