RFI for Customer Self-Service Platform Solution

The buyer seeks a customer self-service platform solution to support modern utility customer engagement, account management, online payments, service requests, notifications, and digital interactions. The solution must deliver intuitive, mobile-friendly capabilities across web, mobile, SMS, email, IVR, and chatbot channels. The buyer requires a secure, compliant system that integrates with its existing technology ecosystem, supports accessibility standards, provides reporting and analytics, and reduces call center workload. Only onshore USA organizations are eligible to submit responses. The winning vendor must perform all work offsite at its own office premises. The buyer is currently looking for proposals to establish the budget. Interested bidders must submit all questions no later than September 23, 2026.