Enterprise Social Media Operations and Listening Platform

The buyer seeks an enterprise social media management and listening platform to support multiple county departments. The vendor must deliver centralized tools to manage content publishing, scheduling, approvals, account governance, resident engagement, social listening, media monitoring, analytics, and reporting across major platforms like Facebook, Instagram, YouTube, and LinkedIn. Enterprise administrators require visibility into all scheduled, drafted, pending, published, failed, and canceled posts across all departments. The software must monitor social media, news media, and public online sources to analyze conversations, public sentiment, trends, potential threats, and disinformation. The buyer requests proposals for a three-year contract, and performance of the work will occur offsite. To qualify, the bidder must be an onshore, USA-only organization. The buyer seeks proposals with vendor-provided budget details. Interested vendors can submit responses digitally through email or online. Key procurement dates include a pre-bid meeting on September 22, 2026, and a final deadline for questions on September 29, 2026.