24x7 Nurse Telephone Triage and Advice Line Services

The buyer requires a contractor to provide 24x7 nurse telephone triage and advice line services for eligible beneficiaries. The contractor must operate the service 24 hours per day, 7 days per week, including weekends and federally recognized holidays, to provide timely clinical guidance. Key operational requirements include providing a dedicated toll-free advice line for specified service locations, playing an emergency disclaimer at call initiation that directs callers to dial 911, and placing follow-up calls when indicated by disposition. Additionally, the contractor must maintain call summaries and deliver feedback to practices, providers, program management, and medical management upon request. To qualify, bidders must be an onshore, USA organization, and the contractor will perform all work offsite. The buyer is currently seeking proposals and accepts digital submissions via email or online. The provided text omits specific evaluation criteria, budget figures, and submission deadline dates.