RFI for Remote Support Solution - Sources Sought

The buyer seeks information from the industry regarding software solutions for a self-hosted, enterprise On-Premises Remote Support Solution that meets its functional, technical, security, and operational requirements. The buyer requires enterprise-class remote assistance capabilities to enable 400 concurrent authorized support personnel to securely access, diagnose, and resolve issues affecting managed systems. The buyer limits eligibility strictly to onshore United States organizations. The contractor will perform all work offsite. Regarding budget, the buyer is currently looking for proposals. The provided text does not contain specific key dates or evaluation criteria.