Water Billing and Customer Support Service Solution

The buyer requires a vendor to provide a comprehensive water billing and customer support service solution, which includes an outsourced billing and customer service provider and a new billing software platform. The vendor must deliver data conversion and validation, billing system software, Advanced Metering Infrastructure (AMI) and manual meter-read integration, bill printing and mailing, a customer self-service portal with mobile access, and English and Spanish customer support. The scope also encompasses customer account management, technology and security services, implementation and transition activities, past due collections and disconnections support, testing, and interface design and deployment. Only onshore USA organizations may participate, and the vendor must perform all work offsite. The buyer is looking for proposal budgets to establish costs. Bidders must submit all questions no later than September 25, 2026.