Enterprise Operational Excellence and Digital Transformation Assessment

The government authority in Waltham, MA seeks a consultant to provide a comprehensive enterprise operational excellence and digital transformation assessment. The buyer requires the vendor to evaluate people, processes, governance, and technology as an integrated operating model, including evaluating end-to-end administrative workflows, ERP and SIS configurations, data systems, and current technology such as Munis modules, Acuity Scheduling, and AI. The vendor must identify process bottlenecks and redundant approvals, map current-state processes, interview stakeholders, observe workflows, review policies, benchmark against public-sector practices, recommend process redesigns and AI integration, and develop a prioritized multi-year implementation roadmap. Eligibility limits participation to onshore USA organizations, and the vendor will perform the work offsite. The contract period spans one year. The buyer requests budget proposals from vendors. Key dates include a virtual pre-bid meeting on October 2, 2026, and a final question submission deadline of October 7, 2026.