Website and Customer Service System Redesign Services

The buyer requires website and customer service system redesign services to implement a scalable, secure, user-friendly, mobile-responsive, and accessible system. The buyer expects the vendor to handle discovery and planning, customer interaction logging, case and workflow management, customer profile management, integrations, technical cloud deployment, and website development with content migration. The buyer limits eligibility to USA-only onshore vendors and requires offsite work performance. Bidders can submit responses digitally via email or online, and the buyer requests a budget proposal within the submission. Key dates include a non-mandatory pre-bid conference on September 29, 2026, and a final question submission deadline of October 16, 2026. The provided text contains no specific evaluation criteria.