AI Citizen Engagement Platform

The buyer seeks an onshore USA organization to provide a production-ready enterprise AI Citizen Engagement Platform for a one-year contract period. The selected vendor must deliver, implement, configure, host, maintain, monitor, and support a long-term platform that integrates voice, chat, email, website assistance, web forms, knowledge management, and analytics. Scope requirements include identifying website content issues and accessibility concerns, providing configurable reports, offering mobile-responsive website assistance across common browsers, and using secure APIs with documented data flows, encryption, logging, and support responsibilities. The work will occur offsite. Interested bidders must submit all questions no later than October 5, 2026. Proposals can be submitted digitally via email or online, and the buyer is looking for proposals to establish the budget.