Drug and Alcohol Consumer Satisfaction Survey Services

The County government authority in Pennsylvania requires a USA-based vendor to provide offsite drug and alcohol consumer satisfaction survey services. The selected contractor must develop an annual satisfaction survey work plan defining objectives, populations, service settings, provider types, sampling approaches, survey methods, response targets, schedules, deliverables, state reporting requirements, and Closing-the-Loop expectations. The vendor must create, review, and submit survey instruments and interview or focus group guides for County approval prior to fielding. Using a trauma-informed, recovery-oriented, culturally responsive, and confidentiality-protective approach, the vendor will design and field consumer satisfaction surveys alongside qualitative methods like focus groups, structured interviews, or listening sessions. Additionally, the vendor must analyze member experience data to deliver clear, actionable findings for quality monitoring, provider improvement, and system planning. Bidders must submit all questions by October 6, 2026. The buyer seeks proposals to establish the project budget and limits eligibility exclusively to onshore USA organizations.