After Hours Help Desk Service

The buyer, a government authority in State University, Arkansas, requires a vendor to provide reliable, high-quality Tier 1 IT help desk support for students, faculty, and staff. The vendor serves as an extension of the internal IT help desk to deliver seamless support during evenings, weekends, holidays, and other defined periods outside normal business hours. Requested scope includes telephone, email, web portal, and chat support for desktops, laptops, mobile devices, applications, software, network, and cloud-based services. Additional duties include access-related support, routine request handling, Tier 1 troubleshooting, 24x7x365 coverage options, and incident escalation services. Work will be performed offsite. The contract covers a two-year period, and the buyer requests proposal submissions for the budget. Only United States onshore organizations are eligible. Bidders may submit responses digitally through email or online. Bidders must submit all questions no later than September 23, 2026. The source text specifies no further evaluation details.