Customer Relationship Management and Digital Front Door Implementation Partner Services

The buyer requires an implementation partner to deliver customer relationship management and digital front door services. The selected vendor must provide strategic and delivery expertise across the full implementation lifecycle, covering solution implementation, system integrations, system configuration, data migration, testing, training, knowledge transfer, deployment support, and transition-to-operations services. The buyer needs a collaborative partner to implement a unified engagement and case-management platform supporting student lifecycle interactions, communications, service delivery, workflow, reporting, and data migration from the current instance. The work will support the buyer's long-term vision for student engagement, service delivery, and digital transformation. To qualify, bidders must be an onshore Canadian organization. Vendors will perform the work offsite for a one-year contract period. Bidders may submit responses digitally via email or online, and the buyer is looking for proposals regarding the budget. Bidders must submit all questions no later than September 30, 2026.